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Well-being
at a Glance

2020 was a year of tests and trials, of uncertainty and unprecedented challenges for all of us - our communities, our company and our country. It’s been a perfect storm of overlapping struggles: COVID-19, some economic fallout, and the plight for racial equity and justice. Each has tugged on our humanity.

But 2020 was also a year in which many of us looked within ourselves and found resilience, resourcefulness and a renewed appreciation for health and human connection.

We were forced to reimagine how we worked and worshipped, how we exercised our bodies, our minds and our rights as citizens in a democracy, and how we related to one another, including the people inside and outside our homes. The interconnectedness of our personal and professional lives became intense.

There have been difficult moments, to be sure, as well as a recognition that the difficulties have not been evenly divided. While we’ve all coped with uncertainty, some of us faced profound losses – of health, income and people we loved. And some of us continue to feel pain.

The painful feelings and experiences have had an inevitable impact on our well-being, that’s part of being human. Yet so is rising to the moment and paving a brighter path ahead.

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Our well-being movement cultivates the attitudes and behaviors that make it possible to persevere through pain, loss and uncertainty and find ways to survive and even thrive once again.

Trust and belief matter to well-being, particularly when times are tough.

Being part of this community gives us a sense that someone has our back – in our case, our leaders and teammates - and we have theirs. Our well-being movement reminds us that even in the most challenging of circumstances, we’re not alone. When our teammates tested positive for COVID-19, “Caring for You” kits arrived on doorsteps, telephonic and clinical outreach lent emotional and physical support, and special coverage ensured peace of mind. And it matters, as more than ever before we believe two important things: Humana is committed to an environment that supports our well-being and our leaders really care.

Those of us who believe Humana is committed to our well-being experience five additional Healthy Days each month. So while our world has changed in many ways since our movement began in 2012, one enduring truth has been the simple fact that our well-being culture, which embraces the concerns of body, mind and soul, has had a tremendously positive impact on our lives.

We’re stronger than we think, and the resilience is rooted in a positive mindset.

Experiencing the care within our movement helps us embrace a positive outlook, which, in turn, helps us develop the resilience, confidence and compassion this moment demands. Over 90 percent of us now have confidence we can handle the challenges we face. And those of us who feel strongly optimistic about our ability to handle challenges experience seven more Mentally Healthy Days each month when compared to those of us who don’t feel optimistic.

Theodore Bennett quote start

I think in that moment of breathing, thinking, and stepping back is where we gain consciousness.

Theodore Bennett quote end

THEODORE BENNETT
BROOKSVILLE, FL

Theodore Bennett

Theodore Bennett quote start

I think in that moment of breathing, thinking, and stepping back is where we gain consciousness.

Theodore Bennett quote end

THEODORE BENNETT
BROOKSVILLE, FL

THEODORE BENNETT
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Shannon Tew quote start

I needed to get serious about my weight, and I needed to care about myself.

Shannon Tew quote end

Shannon Tew
Angola, IN

Shannon Tew

Shannon Tew quote start

I needed to get serious about my weight, and I needed to care about myself.

Shannon Tew quote end

Shannon Tew
Angola, IN

SHANNON TEW
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80.6 in 2020

Overall Total Well-being Snapshot Score

84.0

2019

85.0

2018

78.9

2017

79.3

2016

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Against headwinds, we either reached our goals or are trending toward them in half our measurements. That’s an indicator of resilience and our actions. It’s also evidence that we can meet the challenges of the moment by focusing on areas of our lives that can use some attention, particularly our emotional health.
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Well-being Promise

Our well-being promise is the connective tissue that helps bind our community together. It’s a promise we believe in and that we work to make a reliable reality for ourselves and each other every day. That promise and potential, proved more valuable than ever in the turmoil we experienced in 2020.

The care, support and encouragement we experienced from the company, our leaders and our colleagues over the last year reinforced our belief in well-being and our movement. In fact, over the last year, we reached an all-time high with more than 90 percent of us trusting in Humana’s commitment to our well-being.

Well-being Promise 2019 2020 Goal
Humana Well-being Index® Overall Score 3.46 3.36 3.55
Associate Engagement Index 88.6% 93.2% 90%
My leader really cares about my well-being 88.2% 89.0% 86%
Humana is committed to creating a work environment that supports well-being 85.9% 90.2% 80%
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Guiding Behaviors

Our Guiding Behaviors reflect our identity as a community and demonstrate how we engage with each other and the people we serve. We established the behaviors around speaking up, collaboration and empowerment because they reflect fundamental needs we all have as human beings and enhance our capacity to work collaboratively in an open and respectful environment. We all want to feel that we have a voice and that our thoughts, experiences and perspectives matter. We also need to express ourselves and still feel a sense of belonging and a measure of control over our personal and professional lives and relationships.

Guiding Behaviors 2019 2020 Goal
Speaking Up - I can be open and honest with leadership 74.8% 77.0% 78%
Collaboration - There is effective collaboration between departments and teams 70.1% 71.6% 73%
Empowerment - Decisions are made without unnecessary levels of approval 56.4% 57.1% 60%
Empowerment - We have the freedom we need to serve our customers 75.1% 77.4% 78%
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Living Our Values

Our Values make us distinct and provide guidance for how we bring to life our commitments. We should live these values and let them shape our decisions, actions and interactions. Of course, it’s one thing to live your values in normal times; it’s another to live them in moments of truth. That’s when values, and the commitment to living them, are tested.

That’s why it’s extremely gratifying to see that despite what we faced, we showed strong improvement in living each of our values. Appropriately, we made the biggest gains in the value that symbolizes the importance of interdependence and community in a difficult time: Thriving Together.

Living Our Values 2019 2020 Goal
Rethink Routine 82.3% 86.9% 80%
Thrive Together 81.6% 87.2% 80%
Cultivate Uniqueness 82.0% 86.5% 80%
Inspire Health 86.2% 89.9% 80%
Pioneer Simplicity 71.6% 76.9% 80%
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Associate Bold Goal

We always aim to lead by example. So naturally it inspired us when we reached our first-ever Associate Bold Goal in 2018. That meant we gained 2.3 million more Healthy Days over several years – or more specifically, it equaled an extra week per year when both physical and mental health were good for every Humana teammate. It reflected a remarkable period of continual improvement of our overall well-being.

But without challenging ourselves, keeping momentum is tough. So we set a new goal to inspire and pull us through 2022: 500,000 more Healthy Days over our 2018 high, plus 90 percent of teams with improved well-being. While none of us could have imagined the shocks and stresses to every corner of our lives as a result of a global pandemic, its effect on our Healthy Days is clear.

Following positive trends in the first quarter of 2020, in April and May we saw a drop in our reported Healthy Days as the pandemic took hold. After a slight improvement in summer, the virus surged in the fall, and our Healthy Days dropped once again. Our emotional health was hit particularly hard as Mentally Healthy Days declined by almost one full day per month in 2020. This all adds up toward collectively experiencing 738,000 fewer Healthy Days compared to the new goal baseline.

Yet there’s also encouraging news. Remarkably, our number of Physically Healthy Days held steady. And heading into 2021, our Mentally Healthy Days already showed some rebound to pre-pandemic levels, although they still deserve attention. Plus, during a time when the whole world changed, more than 30 percent of our teams have better well-being when compared to our 2018 baseline.

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