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Our need for security is one of our most fundamental instincts. We crave conditions where we feel reasonably safe from personal, financial and environmental harm. It’s difficult to engage in the activities necessary to thrive when our instincts tell us to focus on survival.

It’s sometimes easy to take much of our lives for granted – our jobs, our health, our friendships, our routines. When we’re threatened with losing these cherished aspects or they’re disrupted in major ways, our basic need to feel safe and secure become a prime concern.

That’s what happened throughout the year. Our collective sense of security was seriously tested as we dealt with concerns we never imagined in 2019.

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In 2020, we heard a clear and comforting message within our Humana community: Our safety and well-being will never be sacrificed. This reassured and strengthened us when we needed it most.

Security as a fundamental need became a heightened priority for many.

While most of us worked from home, those who couldn’t navigated remaining safe while working. Some of us suffered more from the pandemic’s economic fallout. And some in our communities openly shared their pain of feeling personally unsafe, sadly from experiences that judged them by the color their skin rather than, as Dr. Martin Luther King said, “by the content of their character.”

The year made us more conscious of security. Fortunately, we often found ways to face the insecurities and hardships. Whether the support came from within ourselves, our teams, our Humana community or the communities in which we live, it made a big difference to us and our families.

Targeted financial relief can be a lifeline to restore security and well-being.

Financial stability may mean different things to each of us, but it matters to all of us. Having less than enough money creates stress, limits our options and has a negative effect on our mental and physical health. When we have a favorable perception of our financial security, we experience nine more Healthy Days per month.

The special support from Humana to relieve the financial and even emotional challenges we face matters to our well-being. About a third of us turned to special COVID-19 relief to help handle the sudden financial impact of emergency back-up care for child or eldercare needs. And collectively we accessed over 400,000 hours of paid time through Special PTO, so that we could be there for those suddenly in need of our care. As a community we felt the power of walking the talk on putting people – and their well-being – first.

Nichole Hood quote start

I realized I could have a different relationship with money, so I decided to get serious about my finances.

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Nichole Hood
Wrightstown, WI

Nichole Hood

Nichole Hood quote start

I realized I could have a different relationship with money, so I decided to get serious about my finances.

 Nichole Hood quote end

Nichole Hood
Wrightstown, WI

NICHOLE HOOD
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Kara Vandenbush quote start

It's just a matter of pushing yourself through the struggles and strife to get to the other end.

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Kara Vandenbush
Jacksonville, FL

Kara Vandenbush

Kara Vandenbush quote start

It's just a matter of pushing yourself through the struggles and strife to get to the other end.

Kara Vandenbush quote end

Kara Vandenbush
Jacksonville, FL

KARA VANDENBUSH
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80.1 in 2020

Security Score

89.0

2019

93.0

2018

82.0

2017

84.0

2016

  • Security Score of 80.1 in 2020
In a climate of economic uncertainty, many of us shifted our focus from long-term financial planning and education to other, perhaps more immediate, issues. These shifts impacted our Security Score.
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Retirement & Financial Engagement

Participation in financial education dipped significantly in 2020, as did engagement in WOW! Working on Well-being activities. The good news is about two thirds of us maximize Humana’s 401(k) – it held steady and remained above goal. Striking a balance between tending to the needs of today while preparing for any challenges to come is essential to stability. These benefits, including the guidance and support available to us from Schwab Advice Services, can help all of us achieve greater financial security. Making the most of them is making an investment in our own long-term well-being.

Retirement & Financial Engagement 2019 2020 Goal
Maximizing 401(K) Match 64.6% 64.8% 60%
Financial Program Education Participation 50.0% 39.4% 54%
WOW Engagement 43.7% 39.2% 50%
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Humana Well-being Index

Security overall saw improvement within the Humana Well-being Index as each of the measures – Financial, Personal Safety and Environmental Safety – held steady or moved closer to our goals. This indicates some optimism about the future after experiencing a year of so much instability. One of the lessons of 2020 is that even in the context of challenges that affect us all, everyone’s situation is different. For example, one thing we’ve learned is that some of our younger teammates in particular feel personally less safe after 2020.

Humana Well-being Index 2019 2020 Goal
Humana Well-being Index: Security 3.60 3.67 3.82
Financial 3.29 3.45 3.52
Personal Safety 3.97 3.97 4.31
Environmental 3.55 3.58 3.62
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