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Any long journey has highs and lows, and it has crossroads. Setbacks, challenges and tough realities are organic to life and they can be defining moments.

In many ways – emotionally, physically, spiritually, socially, financially – this was 2020.

Yet the most difficult times can often reveal our true values, character and strengths.

In this historically unprecedented time, our well-being movement – our commitment to caring for the whole person – has never shined more brightly. Throughout history, when people have faced crossroads or hardships, the power of movements has rallied and lifted people together, producing new growth and progress. Same for us.

We’ve seen and felt the value of human care in the words and actions of our company, its leaders and one another. We shared that same care with those we serve in our work together. And we were touched by compassion while facing loss and trials in our lives, often through a computer screen or behind a mask from six feet away.

Our experience in 2020 helps us reflect on where we’ve been and a way forward. Let’s celebrate the truth that our Humana culture – from our earliest days – has valued optimism; nurturing, personalized care; and the capacity to adapt to new circumstances to not just survive, but thrive. Just as a crossroads can lead to a new horizon, this moment of challenge and change can lead to opportunity, growth and better well-being for each of us.

How do we want this period in history to be remembered: as just a difficult moment or a defining moment?

We have reason to hope. We’re getting closer to the day when we can take off our masks, when we can sit shoulder-to-shoulder in theaters, concert halls and stadiums, when we can embrace one another without fear. And closer to the day when more of our dreams, new and old, become reality. Let’s prepare for that day – and the days that will follow – right now by defining and reaffirming our commitment to people, to human-centered care, and to lifelong well-being. Let’s do it together!

Stephanie Gordon quote start

I know what I was missing now. It was the balance, the well-being of family and friends, the whole picture.

Stephanie Gordon quote end

Stephanie Gordon
Louisville, KY

Stephanie Gordon

Stephanie Gordon quote start

I know what I was missing now. It was the balance, the well-being of family and friends, the whole picture.

Stephanie Gordon quote end

Stephanie Gordon
Louisville, KY

Andrea Knight Quote Start

They still took the time to make me feel welcome and to make sure I was okay. I never had that before.

Andrea Knight Quote End

Andrea Knight
Akron, OH

Andrea Knight

Andrea Knight Quote Start

They still took the time to make me feel welcome and to make sure I was okay. I never had that before.

Andrea Knight Quote End

Andrea Knight
Akron, OH

ANDREA KNIGHT
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STEPHANIE GORDON
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